Shipping policy

1. Worldwide Shipping

FERILOVE offers worldwide shipping.

Available shipping methods are displayed at checkout based on your delivery address. Temporary carrier restrictions or local delivery limitations may affect certain destinations. If you cannot complete checkout for your address, please contact service@ferilove.com for assistance.

If we cannot fulfill an order due to a shipping restriction, we will contact you to arrange an alternative or cancel the order and refund the amount paid.

2. Order Processing and Personalization

Processing time is separate from shipping transit time.

Non-personalized products: Orders are dispatched within a maximum of 2 business days after payment confirmation.
Personalized products: Orders are produced and dispatched within a maximum of 4 business days after payment confirmation.

For personalized orders, please submit all required photos, videos, audio files, names, messages, or other materials when ordering. Missing, incomplete, or unusable materials may delay production. If this affects your order, we will contact you promptly and explain the revised dispatch schedule.

If we anticipate any other processing delay, we will notify you and explain the available options.

Business days are Monday through Friday, excluding public holidays at the processing or shipping location.

3. Shipping Methods and Costs

Shipping Method	Shipping Charge	Estimated Transit Time After Dispatch
Standard Shipping	US$5.99	7–14 business days
Expedited Shipping	US$9.99	6–10 business days

Shipping methods may vary by destination. Available options and the shipping charge for your order are displayed at checkout before payment.

These transit estimates apply after dispatch and do not include order processing or personalization time.

Estimated total delivery time = processing time + shipping transit time.

4. Free Standard Shipping

Orders with a merchandise subtotal over US$79.99 after discounts, excluding shipping charges and taxes, qualify for free Standard Shipping wherever Standard Shipping is available.

Orders over US$79.99 qualify for free Standard Shipping.
Orders at or below US$79.99 are charged the applicable shipping fee.
Expedited Shipping is excluded from the free shipping offer and costs US$9.99 where available.
For purchases in another currency, the qualifying amount is converted using the store’s checkout exchange rate.

Please check that the correct shipping charge appears before completing payment. If the advertised offer is not applied correctly, contact service@ferilove.com for assistance.

5. Tracking Your Order

Once your order has shipped, we will email you the tracking information.

Tracking updates may take time to appear after dispatch. If you cannot find your shipping email or need help tracking your order, contact service@ferilove.com with your order number.

6. Delivery Estimates and Delays

Delivery times are estimates unless we expressly agree to a guaranteed delivery date.

Carrier disruptions, customs inspections, public holidays, severe weather, and other circumstances may affect delivery. If your order has not arrived within the estimated delivery window, please contact us so we can investigate.

Shipping Fee Refund for Extended Delays

If your order remains undelivered more than 30 calendar days after dispatch, please contact service@ferilove.com with your order number.

For this commitment, the dispatch date means the date the carrier first records receiving your parcel. Creating a shipping label alone does not start this period.

After confirming that your shipment qualifies for a shipping fee refund, we will initiate the refund to your original payment method within 5 business days and email you a confirmation. The time for the funds to appear depends on your bank or payment provider. Please see our Refund Policy for refund processing details. Nothing in this provision limits your statutory rights.

If your order qualified for free shipping, there is no paid shipping fee to refund. We will still investigate the delivery issue and arrange an appropriate resolution.

A shipping fee refund does not replace any right you may have to cancellation, replacement, a product refund, or another remedy under applicable law.

7. Lost, Damaged, or Incorrect Deliveries

If your parcel appears lost, arrives damaged, or contains an incorrect item, please contact service@ferilove.com as soon as you discover the issue.

Please include:

Your order number.
A description of the issue.
Photos of the item and packaging, where relevant.

If tracking shows “delivered” but you cannot locate the parcel, please check with other household members, building reception, and any designated delivery location, then contact us for assistance.

We will investigate with the carrier and arrange an appropriate resolution based on the circumstances and applicable law.

Please also review our Refund Policy.

8. Shipping Address Changes

Please check your shipping address carefully before placing an order.

If you need to correct an address, contact us immediately. Changes may no longer be possible after dispatch.

If an incorrect or incomplete address results in a returned parcel or a redelivery charge, we will explain the available options and any additional cost before arranging reshipment. This does not apply to errors caused by us.

9. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, or taxes under the destination’s rules.

Any taxes or duties collected by us will be displayed at checkout. Where these charges are not collected at checkout, additional amounts may be payable to the relevant authorities or carrier.

Free shipping covers the eligible shipping charge only; it does not automatically include import duties or taxes.