Refund policy

We have different rules for non-custom and custom products, so please read the below carefully.

Non-custom Products:

30 days money-back guarantee

Faulty or unwanted products can be returned within 30 days after delivery for a refund or replacement.

Please ensure that your product is returned to us in its original pac kaging where possible.

To start a return, you can contact us at service@ferilove.com Please also send the receipt or proof of purchase. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Personalised Products:

As this product is made especially for you, we can’t offer a refund like we do on our non-custom products.

However, please get in touch with us within 30 days of delivery if you are unhappy with your item and we’ll do everything we can to provide you a solution that you are happy with.

Cost of returns:

You will need to cover the cost of the return.

Please send your return via a tracked service as we can’t be held responsible for your return going missing in action.