Frequently Asked Questions

Find answers about personalization, delivery, and returns. Need more help? Email service@ferilove.com.

Personalization & Orders

How do I personalize my order?

Personalization options vary by product. Please check the product page for instructions before ordering.

If you need help submitting your photos, messages, or other materials, contact service@ferilove.com.

Can I change or cancel my order?

Please contact us as soon as possible with your order number and the changes you need.

Changes or cancellations may no longer be possible once a personalized order has entered production.

Shipping & Tracking

Where do you ship?

Available delivery destinations and shipping options are shown at checkout.

Please visit our Shipping Policy for more information.

How can I track my order?

Once your order ships, we will email you the tracking information.

If you cannot find the email, please check your spam folder or contact us with your order number.

Returns & Product Support

Can I return a personalized product?

Because personalized products are made especially for you, we do not accept change-of-mind returns, except where required by applicable law.

If your item arrives damaged, is defective, is incorrect, or does not match the personalization details we accepted, please contact us for assistance.

Read our Refund Policy for full conditions.

What if my order arrives damaged or incorrect?

Please email service@ferilove.com and include:

• Your order number

• A brief description of the issue

• Clear photos or a short video showing the problem

We will review your request and arrange an appropriate solution.

Where should I send a return?

Please contact us before returning any item. We will provide the appropriate return address and instructions.

Do not send returns to our registered business address unless we authorize it in writing.

About FERILOVE

Who operates FERILOVE?

FERILOVE is operated by Zhengzhou Xukai Trading Co., Ltd., a company registered in China.

How can I contact you?

Email service@ferilove.com.

For questions about an existing order, please include your order number so we can assist you.

Still need help?

Contact us at service@ferilove.com.